SuccessTwin
Digital Authority for customer success

AI can read your customer data. Does it know what “at risk” means?

Connecting ChatGPT or Claude to your CRM, product and support apps gives AI the fields, not your account hierarchy, adoption baselines or at-risk definition.

SuccessTwin adds that meaning and shows which customer revenue needs attention now.

MCP connects AI to your customer apps. SuccessTwin applies your terms, metrics, rules and goals before AI answers.

See the risk in my customer base →
How much revenue is at risk?
AI + MCP Access without business meaning €1.3M at risk 12 accounts · inferred from connected fields
  • Three apps treated as three customers
  • Usage compared only with last month
  • Every support ticket treated equally
Plausible answer Inferred meaning
SuccessTwin Access with business meaning €840k at risk 9 accounts · 4 changed · 60+ days to act
  • Apps resolved to the contracted account
  • Adoption measured against its baseline
  • Support severity definition applied
Correct answer Governed definitions
Intervene now

Contact the 4 accounts that changed this week, while 60 days remain to act.

Reads fromSalesforce · Gainsight · Zendesk · Amplitude · and 750 more

Stop reviewing every account. Start protecting the revenue at risk.

SuccessTwin continuously watches customer behaviour and prepares the risk review. It raises the customers that changed, explains the revenue impact and shows where intervention is still possible.

SuccessTwin home screen flagging revenue at risk across nine accounts
Raise an alert
SuccessTwin explaining what drove the increase in revenue at risk
Explain why
SuccessTwin proposing a recovery plan and asking for approval
Propose an action

SuccessTwin prepares the work before the decision. Your team owns the intervention.

Henriette Schinn

Henriette Schinn

Sales and Customer Success Executive

Watch the feedback →
HelloTwin brings numbers you can trust to companies that could never afford a dedicated data science organisation. One governed answer, not five opinions. That’s what I call transformational.

Better together

Retention doesn’t live in your CS platform.Every function can change the renewal.

Product shows what customers do. Sales owns the renewal conversation. Marketing shows which segments arrived. Finance confirms the revenue at stake. Together, the Twins create one governed view of customer risk, using the same users, accounts, terms, metrics, rules and goals.

SuccessTwin One governed view of customer risk
ProductTwinAdoption, activation and product-value signals
SalesTwinRenewal, expansion and commitment pipeline
MarketingTwinAcquisition source, segment and channel quality
FinanceTwinSubscriptions, revenue, margin and actuals
One Semantic Digital Twin Same users · Same accounts · Same terms · Same metrics · Same rules · Goals that roll up

Start with SuccessTwin. Connect the functions that determine the outcome.

See the risk in my customer base →